Creation and development of CRM - WEB-VISION

Creation and development of CRM

Why is CRM needed?

CRM system is a program for automating relations with customers, which allows you to successfully control, plan and develop any business.

Systematization and sales management

If you fail to serve clients manually.

Maintaining relationship history

With every customer “from start to finish”

Monitoring the effectiveness of managers and departments

How much work they do and how they interact with clients.

Collection of information

At what stage does a company usually lose customers and how many potential customers?

Accounting and analytics

Obtaining quick and complete analytics of customer service processes.

Increased sales

By eliminating shortcomings in customer service and optimizing processes.

Brief description of functionality

Customers

Easily manage your customers and their contacts, create multiple contacts for your customers, and set appropriate permissions. The Customer Area is completely separate from the Administration Area. Customers have their own customer portal with all the financial data of your company presented clearly.

Invoices

CRM software allows you to track your invoices, products/services and generate reports. New currencies can be added and different currency can be set for each customer so that invoicing can be done according to the currency set to each customer. Invoicing with different fees depending on the fee set for each product/service.

Recurring Invoices

Create recurring invoices that will be automatically re-created without lifting a finger based on the period specified for the recurring invoice. The time period for the recurrence can be set in days, weeks, months, or years.

Recurring Expenses

Set up a recurring expense and the expense will be automatically re-created after the specified period. The time period can be days, weeks, months or years.

Proposals

Create beautiful proposals for leads (potential customers) or existing customers and increase your sales. Receive a notification when the proposal is accepted/rejected and automatically send a thank-you email to the customer after the proposal is accepted. Send a delayed reminder for the proposal before X days are available.

Online Payments

Receive online payments through integrated payment processors such as Paypal, Stripe, Mollie, Authorize.net, 2Checkout, PayU Money, and Braintree. We have implemented payment gateways that are available in most countries.

Projects

You can manage projects and track the time spent on each project for every staff member. Record project expenses and invoices and bill your clients faster. You can record the hours worked by staff members on each project and then generate invoices for clients based on those hours. This allows you to bill clients for services rendered based on the actual work time dedicated to their project. A professional Gantt chart is included for each project and staff member.

Leads

Leads or potential clients are a crucial part of any company. Every company strives each day to acquire new potential clients. It has very often happened that a potential customer calls and asks for a certain service that your company provides, and then sometimes this is forgotten. With this Soft CRM that we provide you will never forget your potential customers again and you will be able to manage them all in one place. Keep your leads in one place and easily track their progress. Ability to automatically import leads from email, add notes, create proposals. Organize your leads into stages and easily change stages with drag and drop. CRM software also offers the ability to automatically import leads from Web forms that you can create in CRM and place on your website, import leads from CSV file. is also included.

Web Forms for Leads

Create unlimited web forms for leads and embed them on your website. This feature allows you to import leads into CRM directly from the form. Use web forms to gather more leads, ask for information about potential customers, and let them request quotes directly from your website.

Contracts

You can add new contracts based on your customers. Adding contracts is very simple, you can set the start date and end date and have a clear view of all your company’s contracts in one place. You will no longer need to search through your office documents. Create PDF contracts and send to your customers from CRM. The function of setting reminder about the contract delay is available.

Tickets

Excellent ticket system with automatic response, personal notes from staff on tickets, ticket assignments, attachments, predefined ticket responses, inserting a link to the knowledge base, ticket priorities, ticket statuses.

Departments

Assign staff to specific departments and have the ability to automatically import tickets through the email designated for each department.

Custom Fields

In addition to the fields already defined in the CRM, you can create additional custom fields according to your company’s needs to fully cover the necessary information required by your company. You can create custom fields for customers, leads, tickets, companies, quotes, and many others.

Reminders for Staff

Set up reminders for staff members with the ability to be notified by email and in CRM Software. Reminders are available for all important features in CRM.

Events

You can create both private and public events within the Soft CRM. Private events will only be visible to the individuals or teams designated to have access, ensuring confidentiality. Public events, on the other hand, can be viewed by all relevant staff members, providing transparency and visibility across the organization.

Contract Templates

Customize predefined contract templates in a text editor.

Email Templates

Настройте предопределенные шаблоны электронной почты в текстовом редакторе. Объедините доступные поля и доступные многоязычные параметры.

Staff Roles and Permissions

You can grant specific permissions to the staff for what they can or cannot do. Role permissions can be revoked/replaced for each staff member.

Goal Tracking

Set the objectives and track the achievements. Use the goal tracking feature to keep track of the established sales and other objectives, not just sales-related ones.

Personal "To Do"

Each staff member can have their own dashboard with personal “To Do” items, which will allow them to easily organize their work.

Recurring Tasks

By creating recurring tasks, they will be automatically recreated for a certain period.

Surveys

Create surveys with one click. Send to staff, leads or to current customers by email. Increase customer retention with embedded surveys.

Reports

Sales reports
Expense reports
Reports for each client
Custom data selector
Lead Conversion

Media Library

Upload files to your media library. Each non-admin staff member has their own folder for uploading files.

Steps
Steps

What are the work steps?

1

Drawing up technical specifications

2

Interface design
CRM

3

Interface layout
CRM

4

Programming
CRM modules

5

Testing
CRM

Package

No hidden costs! Choose your package.

Package 1 User

13€
per month / excluding VAT
  • Initial setup
  • 100 MB Disk space
  • 1 Company
  • 1 User
  • Mail client
  • Calendar
  • Client management
  • Lead management
  • Creating offers
  • Importing Customers/Prospects
  • Services/Products
  • Generation of contracts
  • Billing/Recurring Billing
  • Cancellation of invoices
  • Recording expenses
  • Issuing receipts
  • Task management
  • Media/Document Library
  • Reminders
  • Polls
  • Customer support (Tickets)
  • Reports
  • Card payment integration
  • Separate control panel/Client panel

Package 5 Users

29€
per month / excluding VAT
  • Initial setup
  • 500 MB Disk space
  • 1 Company
  • 5 User
  • Mail client
  • Calendar
  • Client management
  • Lead management
  • Creating offers
  • Importing Customers/Prospects
  • Services/Products
  • Generation of contracts
  • Billing/Recurring Billing
  • Cancellation of invoices
  • Recording expenses
  • Issuing receipts
  • Task management
  • Media/Document Library
  • Reminders
  • Polls
  • Customer support (Tickets)
  • Reports
  • Card payment integration
  • Separate control panel/Client panel

Package 10 Users

59€
per month / excluding VAT
  • Initial setup
  • 5000 MB Disk space
  • 1 company
  • 10 user
  • Mail client
  • Calendar
  • Client management
  • Lead management
  • Creating offers
  • Importing Customers/Prospects
  • Services/Products
  • Generation of contracts
  • Billing/Recurring Billing
  • Cancellation of invoices
  • Recording expenses
  • Issuing receipts
  • Task management
  • Media/Document Library
  • Reminders
  • Polls
  • Customer support (Tickets)
  • Reports
  • Card payment integration
  • Separate control panel/Client panel
Why us?

Our experience of many years
is the main reason for success

Experience of more than 10 years is reflected primarily in the solutions found and implemented web projects.

Completed Projects

Promoted Sites

Optimized Sites

Managed Websites

RESULT IS GUARANTEED BY CONTRACT!

Contact us to discuss your project.

Moldova
info@webvision.md
0 (79) 99 55 22
Romania contact@webvision.md
+40 759 795 092
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